Privacy Policy

01. Who's Responsible For Your Data

Your data is handled by Verbo Language Solutions, S.A.S., with fiscal domicile at C. Centenario 33, Apizaco, Tlaxcala, C.P. 90338, the company behind this platform. If you ever want to reach us about your data specifically, use the contact details in Section 08 below.

02. What We Collect

We only collect what we actually need to run the platform and your program:

• Account & profile information: your name, email, company (if you're enrolled through an employer), and a profile picture if you choose to add one.
• Program information: the product, level, and plan you're enrolled in, your schedule, attendance, and your progress through activities, courses, and challenges.
• Session & feedback records: notes and performance ratings your teacher leaves after a session, and any conduct or content reports involving your account.
• Billing status: whether your account is up to date, overdue, or paused. We don't store your card or bank details ourselves; payments go through the payment methods we publish through our official channels.
• Basic technical information: things like login times, used to keep your account secure and to troubleshoot problems you report to us.

03. Why We Collect It

We use your information to:

• Create and manage your account, and get you into your sessions, clubs, and workshops.
• Track your progress and give your teacher and our administrators the context they need to support you.
• Communicate with you about your schedule, your account, or your program.
• Keep the platform secure and address issues you report.
• Meet our legal, accounting, and tax obligations.

We don't use your information for advertising, and we don't sell it to anyone. That's not something we do, now or in the future.

04. Who Can See Your Information

Access is limited to what each role actually needs. Your assigned teacher can see your schedule, progress, and session notes. Verbo administrators can see account and program information across the platform, to run day-to-day operations and support. Other students can't see your personal information, your progress, or your session notes.

If you're enrolled through your employer under a company plan, your employer's designated contact may receive summary attendance or progress information as part of the service agreement Verbo has with them, never your session notes or anything beyond what that agreement covers.

We also work with service providers that host our platform and database on our behalf. They only process data to keep the platform running and are bound to keep it confidential; they don't get to use it for their own purposes.

05. How We Protect It

Your connection to the platform is encrypted, accounts are protected by individual logins, and access to student and teacher information is limited to the staff who need it to do their jobs (a teacher, for example, only sees the students assigned to them). We monitor for suspicious activity and take reasonable, industry-standard steps to keep your information safe.

06. How Long We Keep It

We keep your information while your account is active, and for a reasonable period afterward to meet accounting, tax, and legal recordkeeping obligations. After that, we delete or anonymize it.

07. Your Rights

Under Mexican data protection law, you can ask us at any time to:

• Access the personal data we hold about you.
• Correct it, if it's outdated or inaccurate.
• Delete it, once we no longer need it for the purposes above or for a legal obligation.
• Object to a specific use of it.

To exercise any of these rights, reach out through Section 08 below. We'll confirm we've received your request and respond within the timeframe the law gives us.

08. Contact Us

Questions about this policy, or about your data? Reach us through:

• WhatsApp (official line): (+52) 246 115 2136
• General inquiries: info@verbolanguagesolutions.com
• Academic / scheduling matters: academic@verbolanguagesolutions.com

09. Changes To This Policy

If we make a meaningful change to how we handle your information, we'll update the date at the top of this page and let you know through the platform or by email.